This pages gives advice on how to solve problems when running the software after successfully loading and registering it. For other problems, please consult the Technical support summary page.

The sorts of problems you may encounter when running the program are:

• illogical data format errors
• illogical 'path not found' errors
• the Simplex or grid optimisation routines complaining that they cannot find any structures which fit
• obviously incorrect 3-D structures - for example ones in which the particles grossly overlap the pores

If you encounter errors of these types, then please check the following:

• you have the latest version of the software (see Version and modifications)
• the person who loaded the software onto your computer had full Administrator rights ( if not, then the software will have to be uninstalled using Pore-Cor's own uninstaller, and reinstalled with full Administrator rights - see section 1.6 of the Loading instructions )
• the regional settings for numbers are set to English (U.S.) or English U.K. ( if not, see step 8 of section 1.4 of the Loading instructions )
• the program and the datafiles are loaded onto the same segment of your hard disk (e.g. C: )

If all these are true, then the software has got confused, and needs to be cleared by saving your datafiles, then closing down the program completely and restarting it. We apologise for this inconvenience - we have tried to fix this elusive bug, and will try again before the next version is issued.

If none of these remedies works, then please contact us.